Gecko's Y series (in.yt, in.ye and in.yj) and X series (in.xe and in.xm 2) control systems manufactured in or after 2012.
Contains FCC ID: OA3MRF89XAM9A
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Contains IC: 7693A-89XAM9A
This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
The internal transceiver module has been certified for use in European countries.
The following tests have been completed, and passed:
Test standard ETSI EN 300 220-2 V3.1.1:
Test standard ETSI EN 301 489-3 V1.4.1:
The in.touch 2 home transmitter is in pairing mode when this color is shown (the pairing switch was pressed). Until a pairing successfully completes, the application cannot connect to the spa. To complete the pairing, you must turn off the spa (using its breaker), wait a few seconds and then flip back the breaker to on. The pairing will then occur within a few seconds If not, then the in.touch 2 spa transmitter on the spa is either incorrectly connected, out of range, or defective.
If the in.touch 2 transmitters were previously paired and the pairing switch is accidentally pressed, simply unplug the in.touch 2 home transmitter USB power cord and re-plug it (thereby resetting the in.touch 2 hme transmitter). The transmitters should then normally reconnect together.
Once out of pairing mode, the in.touch 2 home transmitter will display another color.
For each of the following colors, the information applies whether the LED is blinking or not If the LED is blinking, please also refer to the Blinking LED section below.
This is the normal state of the in.touch 2 home transmitter.
It has a full Internet connection, with access to the in.touch 2 server. As long as your device and application have access to the Internet (either via Wi-Fi or cellular data such as 3G, 4G, or LTE), then you’re good to go!
Enjoy your spa!
The in.touch 2 home transmitter is not detecting a router. Until this situation is resolved, the application cannot connect to the spa.
Make sure the router is powered and working correctly (i.e. test it using another computer or device connected to the same LAN port you intend to use).
Make sure the Ethernet cable is correctly connected at each end (LAN port on router end, and in.touch 2 home transmitter). If the problem still occurs, try connecting with another cable. If a computer (or other device) works fine on the LAN port, and the cable is fine, then the in.touch 2 home transmitter is likely defective.
The in.touch 2 home transmitter is connected to a router (an IP address was assigned), but the in.touch 2 server is not reachable.
This is very likely a router configuration issue, so refer to your router’s User Manual . It may be due to Port 10022 being closed. Normally, this port is open by default in commercial routers, but different routers may have different behaviors.
If Port 10022 is confirmed as open, then some other internal configuration is preventing the router from accessing the Internet. In this case, the application will still have access to the spa if connected to the same network.
The server may also simply be temporarily “offline” for servicing/maintenance, so try again later. The application can still connect with the spa, but only from within the same network.
If the application can connect to a local spa, the problem is likely the Internet connection (WAN), a router mis-configuration, or your Internet Service Provider (ISP) has issues with its network connection.
The in.touch 2 spa transmitter is in pairing mode when this color is shown.
This normally briefly occurs automatically during power-up of the spa (i.e. right after the breaker is flipped on). This could also occur if the in.touch 2 spa transmitter was never paired (which is very unlikely, as they are shipped paired from factory). Refer to the pairing section if your unit has not been paired, so you may complete the process.
This is the normal state of the in.touch 2 spa transmitter LED. If the in.touch 2 home transmitter also shows solid blue, you are all set! If this LED is blinking, refer to the Blinking LED section below.
Enjoy your spa!
On both transmitters, if the LED is blinking about once per second, it means that the RF link is not established between them (i.e. each in.touch 2 transmitter cannot communicate with its counterpart). This can occur for several reasons.
As the modules are shipped paired from the factory, this is not a likely cause, but it is the easiest test to perform in the field. Simply attempt to pair them again. Please refer to the Pairing section for instructions on pairing.
If the pairing test above does not resolve the problem, then the transmitters may be too far from each other for an effective RF link. To test this, simply connect the in.touch 2 home transmitter outside, close to the spa (via an extension cord). A router connection is not needed for this test. If the transmitter LEDs no longer blink, an RF link was established which confirms the hypothesis that the transmitters were too far apart. Getting the transmitters closer together somehow is the only solution.
If moving the transmitters closer together does not stop the LEDs from blinking, attempt to pair them again. If this pairing fails even though the RF modules are near each other, then one or both of the modules are defective, replace them.
Distinctly blue since 2001!
the true color of Gecko Alliance's control systems for spas