Frequently asked questions on the in.touch 2 applications.
How can I be sure I do have the latest version of the application?
You'll be notified by the App Store and the Google Play Store when an update of the in.touch 2 application will be available to you.
What kinds of messages the application can send me if I choose to allow push notifications?
Allowing push notifications keeps you informed on the status of your spa. You'll be notified if one of the 2 transmitters has not been working for more than 3 hours, your in.touch 2 app has lost contact with your spa, or if a flow status error on your spa has been going on for more than 2 hours.
At any moment, you can turn on or off the notifications. To do so, go to settings (for iOS users), choose in.touch 2, notifications and then put the notification switch on or off.
Why don’t I see the « select a spa » page when I open my in.touch 2 application?
Try the following to display the « select a spa » page:
- Take a look at your app and make sure you have the right one. You need the in.touch 2 application. In.touch 2 does not work with the in.touch home or in.touch world applications.
- Be sure the LED status of your home and spa transmitters are either green or blue to make sure both transmitters are connected to one another.
- Make sure your smartphone or tablet is connected to the same router (network) then your in.touch 2 home transmitter.
If none of the above seems to be the problem, reset your in.touch 2 home transmitter.
My spa is listed on the “select a spa” page but I can’t connect with it. When I try, the message: “The communication with the in.touch cannot be established yet” is displayed on my screen. What’s happening?
This message can show up if your signal strength is too low. On your signal icon, if you have only a green dot or a green dot and just one green bar, it indicates the RF signal between the in.touch 2 home and spa transmitters is very low.
Look at the status LED of your in.touch 2 home transmitter. If the LED is blinking, try to reduce the distance between your two transmitters or try to clear physical obstacles between them.
If the problem persists, your 2 transmitters may not be paired. Click here to learn how to pair your two in.touch 2 transmitters.
I have an intermittent connection to my spa. I’m able to connect to my spa, but the application often comes back to the “select a spa page” without notice. What's the problem?
First, verify your RF signal strength. You need to have a minimum of 2 bars to have a stable signal.
The distance between the in.touch 2 home and spa transmitters is maybe too long, so, try to decrease it by placing the home transmitter closer to the spa and making sure that the spa transmitter is placed on the side of the spa facing your house. Longer ethernet cable may be needed to relocate your home transmitter to a new "closer to spa" location.
What is the minimum signal strength required for my application to work?
A minimum of 2 bars is needed for a signal strength considered as stable. Bad weather conditions may affect the strength of the signal. The ideal signal to avoid any problem is 3 bars minimum.
What can be the causes of a bad signal?
Too long a distance between the in.touch 2 home and spa transmitters can affect the quality of the signal. To maximize signal strength, try reducing the distance between the two transmitters.
If the home transmitter is installed in the basement, obstacles like walls (thick cement for example) or metal structures can affect the quality of the signal. Inclement weather (heavy rain, snow, etc.) can also be an influential factor.
How can I rename “My Spa”?
To name your spa at your convenience:
- Go to your settings
- Click on “about”
- Click on “name”
Type the name you want your spa to be identify with.
What can I control on my spa with the in.touch 2 app?
You can control:
- water temperature
- spa lights
- watercare settings (filtration and economy modes)
- spa system status
Application updates will cover more features.
Why am I not able to connect to my spa when I’m on another network?
You need to have completed a connection with your spa on your local network the first time you started your application.
If you’ve done it, then, make sure you’ve chosen the right name on the spa list. If your spa is not in the list of your “select a spa” page, your initial connection with your local network was not done properly.
If your spa name is on the list, verify the color of the LED status light on your in.touch 2 home transmitter. The LED status light needs to be blue for you to have access to your spa via another network.
Also, make sure the port 10022 is open on your router to allow the in.touch 2 to work via another network. Normally, this port is open by the router’s default settings.
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